Terms of Service & SLA

1. Agreement Overview

These Terms of Service constitute a legally binding service agreement between WebHarbor Solutions ("Agency," "we," or "our team") and the commercial entity or individual ("Client") commissioning digital engineering services. By approving a website prototype for production launch, issuing kickoff setup payments, or authorizing monthly retainer billing, Client agrees to all parameters outlined herein.

2. Track 1: Managed Website Fees & Billing Cycles

• Setup Fee: A one-time setup fee of $100 USD is payable in two equal installments: 50% ($50) upon prototype review and approval for production setup, and the remaining 50% ($50) only after verification that the website is successfully live on the Client's primary domain.
• Monthly Retainer: $99 USD per month, commencing on the calendar date the website is pointed live to the Client's primary domain and verified on Cloudflare's global edge network.
• Initial Service Term: Six (6) consecutive calendar months from the verified live date to offset custom engineering and infrastructure provisioning costs.
• Cancellation Policy: Following the completion of the initial 6-month term, Client may cancel services at any time by providing thirty (30) days written notice via email to admin@webharborsolutions.com with zero exit penalties or cancellation fees.

3. Track 2: Custom Web Applications & Bespoke Software

Projects commissioned under Track 2 (including custom client portals, internal dashboards, booking platforms, and API workflows) are governed by dedicated Milestone Statements of Work (SOW). Deposit requirements, delivery milestones, and acceptance testing are mutually established before code execution begins.

4. Monthly Maintenance Allowance & SLA (The 3 Medium Edits)

For active Track 1 subscribers, WebHarbor Solutions includes up to three (3) medium maintenance updates per calendar month:

• Permitted Updates: Revising service copy, updating pricing tables, publishing project photo galleries, adding customer testimonial accordions, updating operational hours or contact phone numbers, and publishing promotional banners.
• Response & Turnaround SLA: Edit requests submitted to admin@webharborsolutions.com are acknowledged within 4 business hours and deployed to production within 24 to 48 business hours.
• Rollover Policy: Monthly maintenance allowances do not roll over between billing cycles. Major architectural overhauls, full rebrands, or custom database additions are quoted separately as custom additions.

5. Intellectual Property & Code Ownership

Client retains 100% ownership of their registered domain names, corporate trademarks, branding assets, custom photography, customer records, and published text copy. In the event of subscription termination, WebHarbor Solutions will provide a complete, clean static export of all HTML, CSS, and asset files upon written request.

6. Infrastructure Uptime SLA & Security

WebHarbor Solutions provisions websites across Cloudflare's global edge network (300+ cities) backed by a 99.99% network uptime SLA. We maintain automated TLS 1.3 SSL encryption certificates and global DDoS filtering shields at zero additional expense throughout active subscription terms.

7. Client Content Warranty & Compliance

Client warrants that all commercial claims, licensing credentials, trade hours, pricing figures, and images provided for publication are lawful, accurate, and properly licensed. Client assumes full responsibility for complying with all municipal, state, and federal trade licensing regulations (including EPA regulations, contractor board rules, or health department codes).

8. Limitation of Liability

WebHarbor Solutions acts strictly as a web engineering and hosting infrastructure provider. Under no circumstances shall WebHarbor Solutions or its contractors be liable for indirect, incidental, or consequential damages resulting from third-party network carrier outages, registrar domain expirations neglected by Client, or commercial claims published at the Client's instruction. Total liability shall not exceed the total fees paid by Client in the preceding three (3) months.

9. Notices & Administrative Support

All legal notices, cancellation requests, or scope modifications must be delivered in writing to: